Outside Oversights

Restaurant Basics – Outside Oversights Your building and your outward appearance present a clearer image than your advertising. Your point total starts changing as soon as your guests start traveling toward your restaurant. Do you get a head start on a great score or start at a disadvantage? In a business where creating and exceeding people’s expectations is essential, does your exterior make potential guests excited or apprehensive? Does it make them feel good about their decision to dine wi...
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The Coach Profile

The Restaurant Coach
My passion for food and wine has turned into a successful twenty-five year career in the hospitality industry. I learned the restaurant business intricacies from two icons in the industry: Erwin Doebeli and John Bishop in Vancouver. I worked at The William Tell, Il Giardino, Bishop’s, C, Hotel Vancouver and The Wedgewood, all well-known for their exceptional customer service and their unique concepts. I am a veteran of the hospitality industry and through the years have worked at all levels of r...
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