BARTENDING TRAINING

Posted on November 2, 2018May 19, 2020 by Micheline

Being a bartender is a job unlike any other, and tending bar can be very lucrative. In this hands-on course you will gain the skills and knowledge you need to enter the world of bartending. More information on the Camosun College page. The date may change.

Outside Oversights

Posted on May 28, 2015March 12, 2017 by Micheline

Restaurant Basics – Outside Oversights Your building and your outward appearance present a clearer image than your advertising. Your point total starts changing as soon as your guests start traveling toward your restaurant. Do you get a head start on a great score or start at a disadvantage? In a business where creating and exceeding people’s expectations is essential, does your exterior make potential guests excited or apprehensive? Does it make them feel good about their decision to dine wi...

Customer Service

Posted on August 14, 2014November 28, 2018 by Micheline

Training For Inspiring Exceptional Service

The Coach Profile

Posted on August 10, 2014December 16, 2019 by Micheline

My passion for food and wine has turned into a successful twenty-five year career in the hospitality industry. I learned the restaurant business intricacies from two icons in the industry: Erwin Doebeli and John Bishop in Vancouver. I worked at The William Tell, Il Giardino, Bishop’s, C, Hotel Vancouver and The Wedgewood, all well-known for their exceptional customer service and their unique concepts. I am a veteran of the hospitality industry and through the years have worked at all levels of r...